Mr Scott:

“we booked our cruise with infinity what a great company everything was great. thanks”


Ray Lambourn:

“WILL COME BACK TO YOU”


Mr Rodney Bishop:

“great service”


Kevin Durham:

“so far so good”


Jenny Wells:

“Excellent service”


Marilyn Cowland:

“I booked the latest cruise in June 2015 was impressed with the service from the young man I dealt with and today I was contacted by Infinity Cruises and once again was treated courteously and in a friendly efficient manner. Have got all the necessary information for peace of mind with espect of this cruise. Have booked with Infinity before.”


Elaine:

“Listened and supported choice. Clear advice and prompt service. Even found better flight 24 hrs later.”


Jean Sullivan:

“We were comparing prices for a cruise we wanted to take and Infinity gave us the best price. All the staff we dealt with were very helpful but Manan in particular went to a great deal of trouble on our behalf to make sure everything was right for us.”


Christina Clark:

“Infinity Cruise staff provide a personal service and are very informative. I feel comfortable booking with Infinity Cruises and this is due to the excellent customer service I have received.”


Kenneth:

“The superb cruise itinerary was significantly improved by Bobby at Infinity, who helped us to “tailor make” the flights and ground arrangements to suit our specific requirements. This was done quicky & effectively and we now have a programme we are really forward to.”


Christine Giger:

“We found Infinity cruises to be a friendly bunch of people. Initially we had some issues which were looked into and sorted out. We are a couple of senior citizens who have booked a cruise for their 50 th Wedding anniversary. We have been looked after by Jamel who has been very respectful and understanding with our worries and put our minds at ease.”


Helen:

“We were looking forward to our trip and were not disappointed. The hotels were good and in good locations. The cruise to Alaska was great and the ship was also good as was the itinerary. Would not hesitate to recommend this trip. It was well put together and although it was a lot of travelling it was well worth it.”


Keith Hanson:

“Saw our trip on Travelzoo, when I spoke to Bobby at Infinity Cruises I was reassured. A great help and knowledge. All communication has been dealt with quickly and efficiently. I would recommend this company.”


Lillian:

“I just booked a cruise with Infinity cruises & found that they couldn’t have been more helpful. Right from the start we were given good advice with no pressure to choose things straight away. We had time to look at the choice of ship, itinerary & reviews before booking. We were also told times of flights, airports & hotels straight away. We thought Bobby was a great advisor & very knowledgeable. All our documentation is through & we are really looking forward to our trip. We are pleased with our connecting flights from our home airport too. Many Thanks Infinity!”


David:

“Very friendly and helpful”


Irene Stewart:

“Could not fault anything about the holiday, all went very well. Can recommend this company as first class.”


Graham Stringer:

“Excellent cruise package which was so much better than just a cruise. They delivered the package that we wanted as a sensible price.”


Wayne Dixon:

“I have used Infinity a number of times to book cruises and the reason for this is Jamel who always manages to get us the best deal with great itinerary No hesitation recommending Infinity


John Pring:

“It was very easy to book the cruise and although we haven’t sailed yet on this one, we have previously and were more than pleased with the itinery and value for money. We made a few personal amendments to this one and although it took a time for a callback, when Figo rang he was brilliant, took everything on board that we wanted and sorted it all in a friendly and professional manner-now happily looking forward to a trip of a lifetime.”


Daisy Duke:

“We contacted Infinity Cruises having seen a cruise that ticked all of the boxes for us and spoke at length with Mo who was extremely helpful, clearly knew his stuff and was able to tell us all about the cruise on offer and the options available to us. Because we are planning 18 months ahead, there were understandably some details which can’t be confirmed at this time but Mo took down our preferences in terms of the airports we would like to consider for our flights. This is where the 4 stars rather than 5 apply as when we received our confirmation it stated we would be flying from Manchester, rather than London as we had indicated. However, this was soon put right my Mo and further confirmation with the correct details quickly followed. I’m sure that as the time progresses and more information on the details are released we will be kept informed in a timely manner. We do at least have Mo’s direct line so that we can contact him at any time which is always a comfort. So far, so good, we are impressed overall.


MRS. JUDITH NEWMARCH:

“This was our first cruise booking which was made with some reservation and questioning required. Staff seemed to be very busy, slow to make return calls and the information provided was inconsistent and not always clear. Hopefully the trip itself will prove to be smoother sailing.”


Jacqueline Hogan:

“The infinity booking process was poor with Late changes to flights and hotels. The flights were amended back to the ones agreed on booking with some difficulty as our booking rep needed lots of reminding and many emails to change the flights. Two of the hotels we were allocated were unsuitable and we moved. On the positive side when we complained to customer services Rochelle was extremely helpful, she went the extra mile, finding us new accommodation in Hawaii and ensuring the costs we incurred for the overnight hotel in Atlanta was reimbursed, and I have to say the payment was very prompt within 3 weeks of our return to the UK. Despite the problems with the accommodation everything else was fine, the flights were all booked and there were no problems at the airports and we did have an enjoyable holiday. Big thank you to Rocelle for her personal care.


Chris ArrowSmith:

“I have been very pleased with the service we have received so far, we have only booked the cruise, so not yet been on it, Miguel has been so helpful, and always got back to us when required.


Ayton Seller:

“Superb service especially on the land based part of our holiday, everything went like clockwork. First class hotels and transfers, would recommend Infinity to anyone thinking of a cruise combined with a land based trip. Also very good value compared to other holiday companies.


Bunny:

“Ask for Mo if you are going to Australia he has great knowledge and recommended two great hotels. All our queries were answered thoroughly and swiftly as was all information from the cruise company. I will definitely use Infinity to book again.”


Anne Chadwick:

“The cruise and stay to USA and the Caribbean as advertised was actually available, and at the advertised price, which is not always the case!! Mo, who did the reservation, was very efficient and friendly.    During the booking process he gave us all the details required re our flights, our stays in Memphis and New Orleans etc. and was happy to put our return flights back to UK until 4 weeks after docking in New Orleans at the end of the cruise so we could make our own arrangements to visit Florida for 4 weeks before returning to New Orleans for the flight back.    We were told we would get written details within a week or 10 days, but nothing had arrived after 2 weeks so I gave them a ring – they were very apologetic, apparently their advertising campaign has resulted in a flood of business and they had been run of their feet, and promised to get the details a.s.a.p. They were true to their word and the email with the itinerary etc. arrived the next day.    I accepted their explanation and was pleased to find they acted so quickly. So far, I would be happy to book another cruise with them in the future.”


MR. P. OWEN:

“The first time that I have used this company to book a cruise. I have dealt with an operative by the name of Miguel. He is most helpful and has an excellent attitude. Due to go on the cruise to South America in November of this year, hope that all goes well and will write a further review on my return”


David:

“During the whole process we had different advice . Flight cancelled in Genoa yet other passengers did fly ?  It would have been better to deal with one person  However the Experience was fantastic”


Mr. Steuart Wimms:

“Every aspect of the 24 day holiday was great. We dealt with Mo at Infinity who organised flights and accommodation. His planning and information made for an excellent holiday experience. I would recommend him without reservation!”


V Robinson:

“From the beginning with Mo working through all parts of the booking, everything ran so smoothly.  I was concerned that the price was too good to be true, but in this case it really WAS true.  I’d recommend Infinity Cruises any time”


Les Bond:

“Initially had reservations when booking but these fears were soon resolved as communication improved.Some issues re transfer that resulted in me having to pay additionally but on return these were reimbursed with interest!! Found Figo to be helpful and understanding will be booking again”


Gloria Allen:

“Mo, Feigo and all very helpful in advising us on our Middle East adventure and cruise – good value to date”


Mr Peter Hunter:

“Spoke to Figo and this is my third cruise holiday with him I paid bit more than advertised price but every penny was well spent I wish he was my financial advisor too . Got all flight details at the time of booking booked coach seats on train and used that saving toward hotel upgrade in New Orleans . Thanks once again figo and infinity ofcourse will Book and recommend you again.”


Mr Goddard:

“Phoned with query, two weeks later had to phone again , only thing on time was reminder to pay final bill, would hesitate to use again.  Offer everything deliver nothing.”


Chris Jones:

“Hi Everything was brilliant and the contact with your guys was a pleasure. The only thing I can find fault with is the amount of paperwork I got when downloading your documents. I threw half of everything away. Apart from that…. perfect!”


Pennie Evans:

“Infinity arranged for me a cruise with two city stays, four airport transfers and four airline sectors – so there was potential for a lot to go wrong. Nothing did, everything worked flawlessly and as a woman making my first solo trip that was important to me. The cruise was also wonderful, the people delightful and the weather perfect throughout. Hopefully they will ensure that in future too!”


Mr Douglas Loynds:

“whoever I spoke with, was very knowledgeable and a great help to me”


Mr Christopher Jones:

“We spoke to a man called Mo who could not do enough for us.  It was a pleasure to do business through him as he knew what he was talking about, nothing fazed him and he made booking so easy!  Thank you Mo!.”


Mr Graham Moss:

“I would like to pass my thanks on to Sam who dealt with my booking with a very professional and friendly manner. This is the first time we have used Infinity and I would not hesitate to use them or indeed recommend them to my friends. First class.”


Mr Philip Lawlor:

“We are senior citizens and always looking for good value for money and we find that infinity has offered good itineries that appeal to us at a not to bad a price”


Mr Derek Grey:

“The information was delivered accurately “


Mr Brian Milns:

“good customer service”


Mr Stephen Scott:

“Exellent”


Mr Clive Samuel:

“Haven’t been on the cruise yet”


Mrs Jean Hobson:

“Any information was clear and precise.”


Mr Paul Fitzpatrick:

“very helpfull and tried to get the best deal”


Mr Barry Chapman:

“We found the person we dealt with at Infinity Cruises very helpful.”


Mr Michael Seed:

“Seem very efficient,limited details on cost plus what is included”


Mr Geoffrey Ball:

“I was able to contact the same person who dealt with my original booking”


Mr Melvyn Rhodes:

“Very efficient”


Mr Thomas Chapman:

“Helpfull and pleasant operative.”


Mr Leslie Bond:

“generally good however it would seem once booking made the customer service doesn’t appear too good (im still awaiting a call from a couple of issues raised by e-mail i was promised a call back the next day……still waiting!!!)”


Mrs Sarah Miller:

“The consultant we spoke to (Mo) was helpful and efficient – the paperwork arrived by email on time”


Miss Maureen Kay:

“when i first enquired about the cruise that i eventually booked we were told it was fully booked. We didn’t receive a reply to our email enquiry. It wasn’t until we complained and asked what was going on that we could actually book our holiday.”


Mrs Rita Plows:

“A quick response to my query and very helpful”


Mr Douglas Loynds:

“First time I have tried them, folowing seeing an advert in a national newspaper, they guy I spoke to was very helpful and I would probably use them again in the future”


Mr Dennis Smith:

“VERY GOOD”


Mrs Dianne Slater:

“Only used once and they seemed very friendly and professional.”


Mr Stuart Honey:

“A slight issue with hotels in Santiago. Perhaps transfers could have been included the initial price as some other companies were doing. Had to chase a bit for some holiday confirmation and details. Overall a fair service for the price but customer service could be better. We did enjoy the complimentary Hong Kong tour that was supplied.”


Mrs Marion Mcgregor:

“We were happy with the arrangements you made on our behalf but felt the paperwork should have been sent to us without us having to chase for it.”


Mr Leslie Bond:

“Despite my initial comments and subsequent contact from yourselves i am pleased that the matters were resolved speedily and courteously. Thank you for your service”


Mrs Hazel Hill:

“A little hicup with the hotel dates on our arrival in Hong Kong.But it got sorted out.”


Michael Shillingford:

“Rep.worked hard, but we needed to chase on some issues re dates and hotels.”


Kathryn Riley:

“Thanks to every one at in finity all were extremely helpful and hopefully will use them again”


Mr Kevin Rushby:

“Good Price”


Wayne Dixon:

“I have found the service I have with Jamel excellent he always looks for options and nothing ever seems to be an issue, I have known Jamel for some time and he has booked me a number of cruises and hopefully will continue to do so”


William Ibbotson:

“Good tour ideas”


Brenda Goodwin:

“We were very Happy with the organization of the trip to South America & Australia.  Everything fell into place with the travel arangements. Very impressed with the shuttle bus service and the overnight accomododation in Valparasio and comming back after the cruise in Sidney. Thank you Figo.”


Mrs. Heather White:

“Mo and Maria very helpful very good hotel in Singapore”


Mr Victor Curnin:

“Very good price. All requests were carried out efficiently with no fuss. Special thanks to Mo for sorting out good flights and Maria for keeping me informed throughout the process.”


Margaret Murray:

“Great could not falt it good in every way”


Mr Brian Johnson:

“Good service”


Sally Payton Plouvier:

“Very helpful”


Mr George Watkinson:

“The service has been excellant our consultant Sam was very helpful and confirmed all the details with us before we booked. Very specific on what is included and what is not. Would book again with Infinity/Sam”


Mr Brian Johnson:

“Very Well organised”


Ms Mary Rogers:

“The consultant who booked the holiday for us was very helpful and professional, customer service responded to our queries quickly and efficiently and the documents arrived on time. Will definitely book with them again.”


Kathryn Riley:

“Thanks again for sorting out our problem with the insurance your help has been greatly appreciated katie and bob Riley.”


Carol Lowry:

“After a misunderstanding at the start,it got a lot better.”


Lewis Ayers:

Real good friendly attentive service copled with excellent prices.”


Mr Ronald Stewart:

“Great service, responsive and attentive staff. Will be booking our next cruise with Infinity Cruises”


Mr David Hubert:

“I have booked 2 cruises so far with Figo and whose professionalism has been outstanding”


Mr John Woodhouse:

“First time I made a booking with Infinity Cruises and everything has gone smoothly”


Mr David Hubert:

“Excellent prices coupled with well run operation”


Mr Ronald Stewart:

“Great prices and service the gentleman who I booked with named Mo upgraded our cabin free of charge”


Mr Clive Samuel:

“Mo was excellent we have just booked another cruise with him yesterday”


Mr Anthony Kiernan:

“As this was my first booking with infinity cruises I was very plesantly surprised buy the whole process and we look forward eagerly to the trip    Tony & Elaine Kiernan”


Kevin Butterworth:

“Easy to deal with and sorted everything with ease”


Mrs Francoise Sorro:

“I didn’t know there was a choice of hotels. I would have liked to be told before Being attributed a hotel.”


Mrs Sheila Romaner:

“All staff we have spoken to are helpful and friendly.”


Mr Terence Barnes:

“We were called back straight away with a quote on the cruise.”


Mrs Jill Burnell:

“Good communication and helpful”


Mr Charles Hennessy:

“The service is very good and helpful”


Mrs Christine Nicholls:

“Booking the holiday was good but as the holiday is not until June 2016 we have not had any further contact with infinity cruises”


Mr David Rogers:

“So far they have been great . Sam has been extremely helpful”


Mr David Lawrence:

“Booked with Infinity cruises before and find the service very good”


Mrs Julie Johnson:

“I found the guy that I spoke to when making the booking very overwhelming. He just didn’t know when to take a breath. Very nice but didn’t listen to me just rambled on and on and on…”


Mrs Shiela Spearing:

“Everything was delivered as promised and in plenty of time”


Mr Norman Taylor:

“explained the situation clearly”


Mr Norman Taylor:

“Seam good”


Mr Keith Poundall:

“Sam was very helpful”


Mr John Lowe:

“I have as yet to complete my first buisness with Infinity cruises so I am unable to give a complete apprasial. However I am happy with the service todate. I would have appreciated being informed of all the visa requirements when first booking the cruise. I believe that I shall get assistance when needed.”


Ms Janet Woods:

“The service was excellent your agent Mo is a credit to your company”


Mr Ian Berry:

“Too early to comment but was surprised/alarmed to be told no arrangements for cancellation and to claim back from my Holiday insurance…”


Mr. John Rowlands:

“Could have been more helpful about visas for individual countries that are being visited on cruise,i.e it turns out that most cruise ship adopt a group visit system for offshore visits,i had to find this out.other than that all ok so far.”


Mrs Avril Capaldi:

“Pleasant, helpful operator, with prompt service”


Mrs Avril Capaldi:

“Booked up two cruises; first one doesn’t start until 13th September, but operator Sam was very helpful; second cruise not until October 2016, so again can’t comment on cruise at this time! However, having read some of the other comments, concerned as we’ve not been informed ( as yet), about any visas, but hopefully someone will let us know in plenty of time etc….”


Mr Brian Draisey:

“The service we have had so far has been quite good.”


Mr Ene Henshaw:

“We are very pleased with your services  Thank you”


Mrs Deirdre Foster:

“The gentleman who made the booking was very knowledgeable and got us a good central cabin.”


Mr Steuart Wimms:

“Mo dealt with our holiday booking he was excellent throughout. We returned from our Hawaii cruise on Thursday and today I phoned Infinity to tell them how good it was and how Mo was brilliant in every respect. Our hotels in Vegas and San Francisco could not have been better placed! fantastic service Thank you!!”


Mrs Penelope Jill Evans:

“I was delighted with all the arrangements made. it was a complicated journey with the potential for all sorts of problems but everything went smoothly.”


Mrs Barbara Larkin:

“Booked by phone. Very helpful. Did not hassle me when I needed a bit more time to consider the whole package.”


Mrs Diane Morgan:

“good company”


Mrs Tracy Manley:

“Informative staff who replied quickly via email to my questions”


Mrs Christine Davies:

“Fantastic deal”


Mr Brian Johnson:

“Cant Fault anything from beginning to the end.”


Mr Stephen Goddard:

“So far so good”


Mr Clive Samuel:

“Excellent service”


Mrs Jean Garner:

“Diana is an excellent agent who has always been very efficient.”


Mrs Evelyn Suglini:

“Very polite and helpful”


Mrs Susan Smith:

“All details were given got cheap premium economy upgrade . Infinity cruises were very helpful considering my health conditions”


Mr Brian Adcock:

“Very good Spencerian, food was very good , entertainment excellent.”


Mrs Jennifer Griffiths:

“On the whole very good    However I was a little annoyed about a couple of things”


Mrs Judith Gunthorpe:

“Sam our Infinity agent was a star, patient and helpful”


Mr Kevin Blurton:

“very good service”


Mrs Hazel Crawley:

“Excellent really enjoyed our time on board”


Mr John Woodhouse:

“Amazing service, thank you”


Mr John Woodhouse:

“Thank you Infinity, we have booked with them three times now and each time we were really impressed with the service and we also got some free upgrades too as repeat customers of theirs. We will definitely use them again and recommend them to all our friends and family members”


Mrs Carol O’Sullivan:

“Infinity Cruises were very good. When this cruise finished in Perth Australia we stayed in Australia touring for a further two weeks. Infinity booked all our internal flights and hotels and advised us to book our own transfers. We had the holiday of a Lifetime both on the. Cruise and whilst in Australia.”


Mr Gary Christie:

“Good to deal with”


Mrs Catherine Cowar:

“Very efficient, prompt response, lovely to deal with and Mo especially.”