Based in our North/West London office, we have some fantastic opportunities to be part of our dynamic office and to join a successful travel company.

We are currently going through an exciting period of growth and development in our cruise brand which has presented a number of new opportunities.

 

Infinity Cruises are looking for skilled individuals to join our team. We currently have vacancies for the following two roles:

  • Cruise Sales Consultants

  • Administration and Customer Services Representatives

 

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Cruise Sales Consultants

JOB DESCRIPTION:

The role will focus on selling a range of cruise products within a specialist cruise team, providing expert advice and offering exceptional service to all customers.

KEY RESPONSIBILITIES:

– Sell cruise product and deliver exceptional customer service at all times

– Support all promotional & marketing activity

– Achieve all monthly key KPI’s, including conversion, volume and margins

– Keep up to date with the latest cruise news and products

– Complete on-going cruise training programmes

EXPERIENCE REQUIRED: 

  • High awareness of cruise campaigns, with substantial knowledge of the cruise industry and products and what sells effectively

  • A passion for cruise and personal cruise experience with a minimum of 2 years recent experience of selling cruise

  • Outstanding verbal and written communication skills

  • Highly organized with the ability to prioritise, whilst paying strong attention to detail

  • Must be a Strong and Clear Communicator with an excellent telephone manners

  • Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales

  • Exceptional customer services skills with experience of working in a customer focused environment

  • Excellent telephone manner and listening skills with the ability to anticipate customers’ needs

  • Excellent communication skills and the ability to sell the benefits of cruise over the telephone

INTERESTED? Please forward your CV to: info@infinitycruises.co.uk

 

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Administration and Customer Services Representatives 

A vacancy has arisen for an Administration Assistant, as part of a friendly team, you will need to be organised, possess a strong attention to detail, have a passion for travel and to be able to build a good rapport with customers. Reporting to the Administration Manager, you will handle all aspects of the after sales process. The role will be working 40 hours per week, Monday to Friday (09:00 – 18:00).

The administration duties will include:

·         Inputting customer bookings onto system

·         Invoicing, ticketing & processing payments

·         Dealing with customer booking queries

·         Dealing with inbound and outbound customers calls

It is essential that you are:

·         Accurate

·         Organised and can prioritise your workload

·         Excellent attention to detail

·         High level of customer service skills

You should be:

·         Excellent at working with others as well as on your own

·         Have an excellent telephone manner

·         Possess a highly service orientated approach

·         Be able to work under pressure

·         Flexible and willing to work overtime when required

Experience & Qualifications:

·         Previous experience in Administration/Customer Service and/or in the travel industry is essential.

·         Travel & Tourism or Business Administration qualification (or equivalent) is desirable although not essential.

·         Most important of all……you should be enthusiastic about the travel industry, friendly, approachable and enjoy working with other people.

INTERESTED? Please forward your CV to: info@infinitycruises.co.uk