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We booked our second cruise with Infinity Cruises. Manan helped us with the booking, and came across very attentive, helpful and knowledgable. He was also very polite in his customer service. All the paperwork arrived promptly despite having booked two weeks prior to our departure.
We had a slight hiccup during our holiday with regards to some transfers, however this was resolved efficiently and quickly as possible on our return.
It is this personal customer service and attentiveness that will ensure we use their services again for our next cruise!!
Infinity advised and took our original booking in April2017. Everything went according to plan so would definitely use Infinity again
Our first cruise, long haul flight and visit to Australia and NZ. Imran was helpful and supportive throughout the booking process. He found us the best deals available, and was always true to his word. When we arrived in Sydney, we had a problem with our hotel, which necessitated a call to the Infinity offices on a Saturday night. We were put through to M.D. Manan's phone who dealt with the problem with great efficiency and understanding despite the time differences. Our hotel was not only changed at no cost, but our room upgraded. Thankyou Manan and all the Infinity team. We had a fabulous time and will certainly rebook with you in the future. Helen Williams
Booked a cruise with infinity excellent service spoke to Miguel he was very helpful in fact he is a star will be using them again next year
Have to thank you Miguel. for all your help and organisation on our recent Alaska cruise with Seattle and Chicago stays .Hotels were very good and central to all our needs could not have been better.A special thank you to Rochelle who reassured us all the way
Booked A number of cruises with Infinity
No problems so far during quote period when we asked a fair no of questions, which were answered by return. Booking going smoothly so far although disappointed they couldn't help with visas for different countries we will visit, however there are plenty of sites on line to glean this info. Customer service/response very good.
I found the advisor at Infinity helpful and accommodating. He explained the cruise package very well and offered objective advice.
Deals offered, excellent service and knowledgeable staff dealing with bookings. Would definitely book again with Infinity
Excellent service from start to finish, most helpful and friendly.